Quality, transparency key to improving public perception of government services: Joint Collector (opens original article in a new tab)

Visakhapatnam Joint Collector emphasized the importance of quality and transparency in public services to improve public perception, highlighting both successful departments and areas needing improvement.

• Quality and transparency in public service delivery are essential for improving public perception of government programmes.
• Six of twelve departments covered in the survey recorded encouraging performance, while others were asked to improve service delivery.
• Joint Collector emphasized addressing field-level issues, responding to public feedback, and ensuring government scheme benefits reach all eligible beneficiaries.