‘Not living, just trying to survive’: Council’s benefit mistake costs vulnerable couple £7,200 a year (opens original article in a new tab)

A terminally ill grandmother and her husband lost £7,200 a year after following incorrect advice from their local council about welfare payments, forcing them to cut back on essentials.

• A terminally ill grandmother and her husband lost £7,200 annually due to a council's incorrect advice about welfare payments.
• The council admitted the error was not their fault and requested the DWP consider transitional protection for the couple.
• The couple had to cut back on essentials, including canceling their TV license, due to the financial impact of the mistake.