Massachusetts family lose $12,000 on Vrbo vacation home after ‘state of emergency’ declared in Hawaii (opens original article in a new tab)

A Massachusetts family lost $12,000 after Vrbo denied a refund for a canceled Hawaii trip due to a state of emergency, as the company's policy excluded hurricane season bookings from coverage.

• A Massachusetts family lost $12,000 after Vrbo denied a refund for a canceled Hawaii trip due to a state of emergency
• Vrbo's extenuating circumstances policy requires hosts to refund guests for natural disasters or severe weather events
• The policy excludes hurricane season bookings in Hawaii from coverage