IRS did better than expected in tax season after slashing staff, except on the phone, watchdog says (opens original article in a new tab)

The IRS processed tax refunds more efficiently than anticipated during the 2026 season despite significant staff reductions, but taxpayers requiring phone support encountered substantial difficulties, particularly those dealing with identity theft.

• IRS handled tax refunds better than expected despite staff cuts
• Taxpayers needing phone assistance faced long wait times and poor service
• Identity theft victims experienced significant delays in receiving help