Hate talking to AI customer support? 70% of Americans say help from a real human should be a legal right (opens original article in a new tab)

A survey reveals 70% of Americans want legal rights to access human customer support in critical areas like healthcare and courts, with broad support across political lines for AI regulation and transparency measures.

• 70% of Americans want the legal right to speak with a human instead of AI in key sectors
• 73% support legal restrictions on AI use in government and essential services
• 75% want to be informed when interacting with AI systems
• 60% believe AI will increase inequality over the next decade