Salesforce acquires AI customer service platform Fin for $3.6 billion (opens original article in a new tab)

Salesforce announced the acquisition of AI customer service platform Fin for $3.6 billion, aiming to enhance its Agentforce platform with Fin's technology and team. The deal is expected to close in the fourth quarter of Salesforce's 2027 fiscal year. Fin, formerly Intercom, offers AI agents that handle customer queries across multiple channels.

• Salesforce acquires AI customer service platform Fin for $3.6 billion
• Fin's AI agent resolves customer queries across multiple channels including chat, WhatsApp, SMS, phone calls, and Slack
• Transaction expected to close in the fourth quarter of Salesforce's 2027 fiscal year
• Fin previously known as Intercom and rebranded to reflect its transformation