Watchdog urges clearer terms as complaints about hotels near 1,000 annually (opens original article in a new tab)

Hong Kong's consumer watchdog has called for clearer refund and booking change policies from hotels and online platforms following rising complaints about lodging bookings.

• Hong Kong's consumer watchdog urges hotels and online platforms to clarify refund and booking change policies
• Over 1,050 annual complaints about lodging bookings were recorded in 2023, 2024, and 2025
• Contract termination and amendment disputes accounted for 58% of lodging complaints