HSBC, Hang Seng mobile app glitches lock out Hong Kong customers on Monday morning (opens original article in a new tab)

HSBC's mobile app glitch locked out Hong Kong customers on Monday morning, with the app displaying an access restriction message despite valid customer details being on file.

• HSBC's mobile banking app malfunctioned, preventing Hong Kong customers from logging in on Monday morning.
• The app displayed a message requiring valid email and mobile number, despite customers having these details on file.
• HSBC did not immediately respond to requests for comment on the issue.