[DECODED] When empathy becomes as scarce as clarity (opens original article in a new tab)

The article discusses how delayed and opaque crisis responses, such as the Ateneo drowning and PhilHealth controversy, worsen public distrust and spread misinformation, emphasizing the need for clarity and empathy in handling such situations.

• Silence in crisis responses leads to misinformation and division
• Political networks exploited a drowning tragedy to reinforce regional divides
• PhilHealth faced backlash over alleged denial of benefits to a deceased member
• Clarity and empathy are emphasized as essential for effective crisis management