The people who come after office hours — Teeba Solaimalai (opens original article in a new tab)

Residents in Malaysia often seek government assistance after office hours, highlighting the need for better public communication, community engagement, and accessible services to ensure effective support for all citizens.

• Government offices close at end of workday but residents seek help after work
• Community engagement and outreach are critical for accessing public services
• Public communication and accessibility are essential for effective service delivery
• Digitalisation must be balanced with face-to-face support for vulnerable groups
• Public trust is built through accessible information and human interaction