Perkeso recorded over 96pc compliance in claims processing last year, says Ramanan (opens original article in a new tab)

Perkeso achieved over 96% compliance in processing claims and benefit payments last year, with stricter standards and digital improvements to enhance service delivery.

• Perkeso recorded over 96% compliance in processing claims and benefit payments last year
• Perkeso introduced stricter Customer Charter standards with two- to three-day processing periods for various benefits
• Perkeso uses digital systems like LINDUNG Faedah Perkeso and 1Best to improve claims processing
• Perkeso employs a multi-layered assessment process including AI and manual verification for claim authenticity
• Perkeso established Prihatin Squad to assist contributors with claims procedures