ITWeb TV: AI has ushered in a new work order, says Salesforce (opens original article in a new tab)

AI is transforming CRM, customer experience, and ICT supply channels, with Salesforce highlighting the need for understanding customer challenges, education, and balancing compliance with innovation. The technology is impacting workplace relevance and employee attraction.

• AI is impacting CRM, CX, and ICT supply channel ecosystems
• Salesforce emphasizes understanding customer challenges before AI initiatives
• AI adoption requires education, compliance, and balancing innovation with regulation
• AI is changing workplace relevance and employee attraction