Investec rolls out AI, with caution (opens original article in a new tab)

Investec is implementing AI with a cautious, human-centred approach, focusing on responsible innovation, workforce upskilling, and maintaining human oversight in critical processes.

• Investec is deploying AI tools like Microsoft Copilot with a focus on responsible use and human-centred banking
• The bank uses over 800 AI agents to automate tasks, saving 350,000 hours annually for workforce reinvestment
• Investec maintains human oversight in AI deployment, especially in high-risk customer-facing scenarios
• The bank emphasizes internal capability development over reliance on external providers for AI innovation
• AI adoption is staged across Investec, with advanced applications requiring more testing and governance
• Clients value both digital convenience and human interaction, influencing the bank's AI strategy