GCCs offer path to solving SA's youth unemployment crisis (opens original article in a new tab)

Global capability centres (GCCs) are being positioned as a solution to South Africa's youth unemployment crisis by leveraging local talent for business processes, technology, and data analytics, with examples showing their potential to create sustainable employment and skills development.

• GCCs have evolved from operational support hubs to virtual centers using local talent for business processes, tech support, and data analytics.
• South Africa's GCCs are emerging, leveraging strengths like a contact center industry, English proficiency, and digital capabilities to address youth unemployment.
• TransUnion's learnership program has absorbed 56% of eligible learners, with 71% retained, highlighting GCCs' role in combining employment with continuous skills development.