AI has ushered in a new work order, says Salesforce (opens original article in a new tab)

AI is transforming CRM, ICT channels, and workplace dynamics, with Salesforce emphasizing customer-centric AI adoption and education.

• AI is impacting CRM, CX, and ICT supply channel ecosystems
• Salesforce emphasizes understanding customer challenges before AI initiatives
• AI adoption requires education, compliance, and balancing innovation with regulation
• Salesforce expands AI capabilities across multiple business areas
• AI is changing workplace relevance and employee attraction