Aer Lingus apologises to Canadian family for refund delay after removal from flight (opens original article in a new tab)

Aer Lingus apologised to a Canadian family for delaying a refund after removing an elderly passenger from a flight due to health concerns, despite having a 'fit to fly' letter.

• Aer Lingus removed a Canadian man from a flight due to health concerns despite a 'fit to fly' letter
• The family requested a refund after the passenger's condition worsened and the ticket expired
• Aer Lingus apologised for the refund delay and prioritised processing the request