ATO outsource call centre workers paid 40% less than public service peers, Fair Work submission claims (opens original article in a new tab)

ATO outsource call centre workers are paid up to 40% less than public service peers, according to a Fair Work submission, with the pay gap widening at higher roles, prompting a legal challenge over 'same job, same pay' requirements.

• ATO outsource call centre workers paid up to 40% less than public service peers on same phone lines
• Pay gap widens at senior roles with team leaders at outsource operators paid $31/hour vs $52/hour at ATO
• Legal argument hinges on whether ATO's use of outsource call centres is genuine separate service or cheaper labour hire