Complexity growing as 911 fields more than 1 million calls for help each year in Calgary (opens original article in a new tab)

Calgary's 911 call centre handles over one million calls annually, facing challenges from rapid city growth, complex emergencies, and increased language service demands, while emphasizing staffing and mental health support for officers.

• Calgary's 911 call centre handled over one million emergency and non-emergency calls last year
• The centre faces challenges due to rapid city growth and increased complex calls including mental health and community support
• Staffing and mental health support are emphasized to manage call volume and officer well-being
• Calls requiring language services take three times longer to process due to multiculturalism growth