RBC’s McKay says he’s using AI every day to help reshape how he runs the bank (opens original article in a new tab)

RBC's CEO uses AI daily to gain insights and improve efficiency, part of a broader trend among Canadian banks to adopt AI for productivity and customer growth.

• RBC's CEO uses a customized AI tool daily for insights and efficiency.
• AI is being used by Canada's Big Six banks to boost productivity and earnings.
• McKay stated AI will not lead to staff cuts but increase customer base and efficiency.