OTO received highest number of complaints about CRA in three years, report says (opens original article in a new tab)

The Office of the Taxpayers’ Ombudsperson reported a 27% increase in complaints against the Canada Revenue Agency in the 2025-2026 tax year, citing processing delays, long call wait times, and inaccurate information. The CRA's processing times for complex returns exceeded its service standards, prompting calls for improved service and staffing.

• OTO received highest number of complaints about CRA in three years, with 27% surge in complaints in 2025-2026 tax year.
• Complaints included processing delays, excessive call wait times, and inaccurate information from CRA agents.
• CRA faced 50-week processing times for complex returns, far exceeding its 20-week service standard.