Talent shortage triggers AI adoption among insurers (opens original article in a new tab)

Insurers are adopting AI and automation due to talent shortages, using the technology to handle higher workloads and improve productivity without reducing staff.

• Talent shortage in insurance industry leads to increased AI and automation adoption
• AI is used for claims processing, underwriting, and customer onboarding to handle higher volumes
• Productivity improvements of 10-35% reported through GenAI interventions
• Insurance remains largely human-led at the front end with only 2-3% of policies sold digitally
• Automation frees employees from low-value tasks to focus on client interactions
• Insurers do not expect workforce reduction but use AI to address talent gaps