Over 78% of firms expect AI agents to handle customer support within 18 months, Adobe finds (opens original article in a new tab)

Indian businesses anticipate widespread AI agent adoption for customer support within 18 months but face challenges in data infrastructure and consumer trust, according to Adobe's report.

• Over 78% of firms expect AI agents to handle customer support within 18 months
• Only 16% have deployed agentic AI organisation-wide
• Data integration and quality are major challenges for agentic AI deployment
• Consumer trust in AI decision-making remains low