'I feel like a second-class citizen' - Shop staff facing abuse (opens original article in a new tab)

Shop staff in Northern Ireland report frequent abuse and anti-social behavior, prompting a new sentencing bill to protect public-facing workers and businesses using apps to enhance safety measures.

• Shop staff in Northern Ireland face frequent abuse and anti-social behavior from customers
• A new sentencing bill aims to criminalize assault on public-facing workers with stronger penalties
• Businesses are using apps and partnerships to report incidents and improve safety