CrossCountry ranked Britain's worst train operator (opens original article in a new tab)

CrossCountry was ranked Britain's worst train operator in a passenger survey, prompting calls for improvements in punctuality, information, and overcrowding, while Hull Trains and LNER had the highest satisfaction scores.

• CrossCountry received the worst score in a passenger survey for train services
• Transport Focus urged CrossCountry to improve punctuality, information during disruptions, and reduce overcrowding
• Hull Trains and LNER had the highest overall satisfaction scores