Bank branch closures set to hit staff more than AI (opens original article in a new tab)

In Thailand, bank staff reductions are mainly due to branch closures rather than AI, with AI adoption expected to have a gradual impact on employment.

• Bank branch closures are the main cause of reduced banking staff in Thailand, not AI adoption.
• AI and automation are being used to improve productivity and reduce costs in Thai banks.
• Bank of Thailand data shows a decline in banking workforce and branches over recent years.