We’re watching you on premium increases, Mulino warns insurers (opens original article in a new tab)

The Albanese government is urging insurers to enhance customer treatment and provide transparent explanations for significant premium increases, with a revised code of practice needing enforceable standards.

• Insurers must improve customer treatment as per government demands
• Premium increases require clear explanations for policyholders
• Revised code of practice must have enforceable standards