The costly paradox of the insurance industry’s search for trust (opens original article in a new tab)

Double-digit premium increases underscore the insurance industry's struggle to balance trust, regulation, and profitability, leaving customers facing higher costs or coverage loss.

• Double-digit premium increases highlight the insurance industry's challenge in balancing trust and profitability
• Regulation is seen as a key factor in building trust which in turn attracts customers
• Customers face potential higher costs or loss of coverage due to the industry's trilemma
• The debate on whether customers or profit are winning remains unresolved