McDonald’s testing AI-powered drive-thrus: What to know (opens original article in a new tab)

McDonald's is testing AI-powered drive-thru systems called 'Archy' in five Chicago-area locations as part of its McDonald’s Next strategy, aiming to improve order speed and accuracy without human intervention.

• McDonald's is testing AI drive-thru technology named 'Archy' in five Chicago-area restaurants.
• The AI system processes over 1 million transactions with 90% of orders completed without human help.
• The initiative is part of McDonald's 'Next' strategy, which aims to balance hospitality and speed in customer service.